GMS 401 Chapter Notes - Chapter 1: Operations Management, Manufacturing Engineering, Quality Assurance
Document Summary
Operations management management of processes and the systems that create goods / provide services. Process is a series of linked actions, changes or functions bringing about a result: core / operational processes directly create the goods / services, support process supports the core process, managerial process governs the system. Most activities performed by management / admin. employees fall under: Forecasting (support) things supply/demand, growth and future conditions. Capacity planning (managerial) such as deciding the number of units and where to distribute them. Managing inventories (support) of items used by the organization both for sale and operational purposes. Assuring quality (support) dealing with customers, efficiency and courtesy. Location of facilities according to managers" decisions on which cities to provide service for, where to locate maintenance facilities and where to locate major and minor hubs. Effectiveness achieving the intended goals (quality and responsiveness)