GMS 401 Chapter Notes - Chapter 2: Operations Management, Job Shop, Statistical Process Control

82 views5 pages

Document Summary

Competitiveness is an organizations ability and performance in the marketplace compared to other organizations that offer similar goods and services. Strategy is the long-term plans that determine the direction organizations to become / remain competitive. Strategic planning is the managerial process that determines a strategy for the organization while productivity is a measure of how efficiently the resources are being used. Impressive foreign competition causing north american companies to rethink their strategies to increase emphasis on operations. Competitiveness depends on the capabilities / performance of the company in its marketplace. Can be developed overtime by focusing on limited range of goods and services or technology. Performance depends on expectations of its customers for purchase goods/services, mainly on the key purchasing criteria: Price is the amount a customer must pay for a good/service. Customers choose good/service with the lowest price when all other factors are equal. Quality characteristics of good/service determined by its design, material, workmanship, performance and consistency.

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents