GMS 401 Chapter Notes - Chapter 1: Manufacturing Engineering, Management Information System, Operations Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Robert Meiklejohn

Document Summary

Operations management the management of processes or systems that create goods and/or provide services. Process a series of linked actions, changes, or functions bringing about a result. There are three types of processes: core. Directly create goods and/or services: support. Most of the activities performed by management and administrative employees fall into the realm of operations management. Core processes: reservations, boarding and flying the planes, handling the luggage, and performing maintenance. Support processes: forecasting, scheduling, managing inventories, assuring quality, and buying material. Managerial processes: capacity planning, locating facilities, and employee motivation. Many companies use operations management strategies, tactics, and actions in order to improve their efficiency and effectiveness. Efficiency refers to operating at minimum cost and time. Effectiveness refers to achieving the intended goals (achieving quality and responsiveness) Large percentage of a company"s expenses occur in the operations area: such as purchasing materials and workforce salaries, more efficient operations. A large number of management jobs are in operations management.