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Chapter 5

GMS 401 Chapter Notes - Chapter 5: Sample Size Determination, Glossary Of Chess, Standard Deviation


Department
Global Management Studies
Course Code
GMS 401
Professor
Robert Meiklejohn
Chapter
5

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GMS – Chapter 5 – Work/Job Design and Measurement
Work/Job Design – Specifying the content and method of the work or job
Consists of a set of tasks, breaks into a sequence of elements, and each element into a
sequence of motions
Efficiency approach includes specialization, work methods analysis and time standards
Specialization – focusing the work/job to a narrow scope
oDisadvantages: difficult to motivate employees, little control over work for
employees, boring work, worker dissatisfaction
Behavioural approach
Job enlargement – giving a worker a larger portion of the total activity
Job rotation – workers periodically exchange jobs
Job enrichment – increasing employee responsibility for planning, execution and control
for job
Self directed team – a group of employees who perform the same function and are
empowered to make certain decisions and changes in their work
Other new initiatives include flexible work hours and location
Labour unions: a collective agreement determines the wages, benefits, security of lobs/limits to
outsourcing and hiring temporary workers, hiring/layoff/promotion/seniority, safety
standards/working conditions, work rules, job classification, scheduling and grievance
procedures
Methods analysis – breaks down the job into a sequence of tasks/elements/motions and
improves it
1. Identify job to be studied
2. Gather all acts about worker, tasks, workplace and administrative factors
3. Document and analyze the present method
4. Question the present method and propose new method
Documenting, analyzing and improving methods is facilitated by the use of various charts
Flow process charts – chart used to examine the sequence of steps/tasks/element by
focusing on movements of the worker or flow of material. Helpful in identifying the non-
productive steps of the process
Worker-machine process chart – used to determine portions of a work cycle during
which a worker and their machine are busy or idle
Motion study – systematic study of the human motions used to perform a task/element
Purpose is to eliminate unnecessary motions and to identify best sequence of motions for
maximum efficiency
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