GMS 401 Chapter Notes - Chapter 2: Chief Operating Officer, Job Production, European Cooperation In Science And Technology

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Richard Bailey

Document Summary

Goals to ops strategy: determine requirements of organizational goals: categorize customers into types: major (develop close relationship), others, must determine what the customer is looking for cost, quality, delivery, (transitional relationship) flexibility, group product lines into types: low volume or high volume, different quality, operations audit: to determine strength & weakness of, current ops strategy in each of the 9 strategic decision categories. Japanese strategies post wwii: low labor cost strategy: took advantage of the low labor costs, scaled based: used capital intensive methods to achieve higher labor productivity and, focused factories: focus on narrow product lines, took advantage of specialization to lower unit costs. achieve greater quality, flexible factories: used flexible equipment therefore it reduced time needed to add new products or process designs while maintaining quality, continuous improvement: continuous improvement of products and processes, time based: a competitive strategy, which emphasizes time as the major factor for achieving and maintaining a sustainable competitive advantage.