GMS 401 Chapter Notes - Chapter 1: Interchangeable Parts, Craft Production, Mass Production

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Kirk Bailey

Document Summary

Operations management the management of processes or systems that create goods and/or provides services. Production of good results in a tangible output such as a car, building, lumber, fish, etc. Service implies an act such as a physician"s examination, auto repair, lawn care, etc. Process a series of linked actions, changes or functions bringing about a result (core processes directly create goods/services, support processes support core processes, managerial processes govern the system) This airline example is used to illustrate the system and processes involved. Forecasting things such as seat demand for flights, the growth in air travel, and weather conditions (support process) Capacity planning such as deciding the number of planes and where to use them (managerial process) Scheduling of planes for flights and for routine maintenance; scheduling of pilots and flight attendants; and scheduling of ground crews, counter staff and baggage handlers (support process) Managing inventories of items such as food and beverages and spare parts (support process)