GMS 401 Chapter Notes - Chapter 9: Canadian Food Inspection Agency, Quality Management System, Total Quality Management
21 Nov 2012
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Document Summary
Quality: the ability of a good or service to consistently meet or exceed customer expectations. Industrial revolution and division of labour each worker was responsible for only a small portion of each product. Quality control: monitoring, testing and correcting quality problems after they occur. Quality assurance: providing confidence that a product"s quality will be good by. 1950"s quality movement started to evolved into quality assurance preventing defects before they occur. 1970"s nasa and the pillsbury company created a quality management system to assure and control food safety. Later, international organization of standards created iso 9000. 1980"s total quality management approach places greater emphasis on customer satisfaction and involved all levels of management in an effort to increase quality called continuous improvement: never-ending improvements to key processes as part of total quality management. Fitness for use is used to define quality. Costs can be classified into four categories: Failure costs: costs caused by defective parts or products.
