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Chapter 3&4

GRA 530 Chapter Notes - Chapter 3&4: Project Charter, Internal Audit

Graphic Communications
Course Code
GRA 530
Natalia Gilewicz

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It is always people who make the technology produce, which is why we call them in the project
world, stakeholders.
The 1st task of a PM is to identify its project’s stakeholders.
A stakeholder is:
a. Anyone who contributes to the project or is impacted by its results
b. People who under the guidance of the PM, establish agreements on the goals &
constraints of the project, construct the strategies & schedules, & approve budgets.
c. People & organizations hat ultimately judge the success of the project.
Although a project may contain numerous stakeholders, most of them fall into a predictable set
of roles.
Some people will play more than one role & some roles will be filled by more than one person.
When searching for stakeholders, rather than asking Who is the customer? Or Who is the project
team?, we should ask Who will make a contribution? & who will be affected by this project?
PMs must keep all the disparate groups in a project moving in “harmony”
The PM has the primary role in any project since he identifies the stakeholders, watches for
overruns, and referees disputes.
Question the PM should ask himself as identifying himself as a stakeholder are:
1. What is my authority?
2. To whom do I report?
3. Does this mean ill be relieved of other responsibilities?
4. What are my expectation?
The role of a PM can be spread among multiple people with titles such as technical lead & team
All groups & individuals who contribute time, skills, and effort to the project are considered
team members
In addition to the people within the company assigned to the project, they can also include
contractors, vendors, and even customers
Determining who will be a part of the team happens at the start of the project, during definition
& planning. The steps of this process are:
1. tasks are broken down until the different skill requirements’ emerge
2. the PM & sponsor begin recruiting people &organizations w/ necessary skills
3. the PM negotiates the involvement of these new team members
4. the PM clarifies the plan & ensures that it is understood by all team members
5. team member responsibilities are documented in both the statement of work & the project
As managers, they will need to distinguish between part-time or temporary members & core
teams, because communication strategies will be different for each.
Management refers to functional management or line management; Ex. Department managers,
first level supervisors, or executive vice presidents;
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