MHR 405 Chapter Notes -Paralanguage, Active Listening, Culture Of Asia

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Communication: the process by which the information is exchanged between a sender and a receiver with the goal of reaching mutual understanding. Telework: an individual that does work from home, a satellite office or mobile office with a computer connection to the main office. Main components of the model are a sender, receiver, channel (medium) for transmission, barriers and a feedback loop. Effective communication: information exchanged between a sender and receiver with the goals of reaching a mutual understanding. Message: thoughts and feelings that the communicator intends to suggest in the receiver. Feedback: any information that people receive about their behaviour or performance its effect on others or comparison to a standard or expectation. Nonverbal communication: all elements of communication that do not involve words. Most messages are conveyed through nonverbal communication rather than through the words themselves. *nonverbal communication includes tone of voice, pitch, loudness, body language, gestures and laughs. Four dimensions of nonverbal communication: paralanguage/ variations in speech.

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