Textbook Notes (363,062)
Canada (158,169)
MHR 405 (330)
Louis Pike (74)
Chapter 3

Chapter 3

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Ryerson University
Human Resources
MHR 405
Louis Pike

Chapter Three: Perception and Personality Section 1: factors that influence perception and how to manage our perceptions in the work place Section 2: characteristics that shape our personality and the influence of these characteristics have on our interpretation of the workplace situations. Introduction to perception and personality in the workplace Martin Seligmans book Learned Optimism suggests how we perceive a situation can influence our behavioural response to situations. He distinguishes between traits exhibited by an optimistic person and those exhibited by a pessimistic person, suggesting that anyone can learn how to be more positive in their interactions by identifying and using many of the strengths and personality traits we already posses, such as humour, kindness, and generosity concept he calls as learned optimisim Optomists are more successful at work and in school. Social perception and why it is important in the workplace Perception involves the way we view the world around us. Involves 5 senses. Primary vehicle through which we come to understand ourselves and our surroundings. Social perception is the process of interpreting information about another person Factors that influence our perception of others. (pg 69) 1. Characteristics of ourselves as perceiver Familiarity; does not always mean we are accurate about our perceptions Attitude; eg) doubting womens ability to negotiate Mood; we remember more, positive impressions Cognitive structures; an individuals pattern of thinking; allows individual to perceive multiple characteristics of another person rather than attending a few traits Self-concept; when we think good of ourselves, we think good of others 2. Characteristics of target person we are perceiving Physical features; height, weight, estimated age, race and gender. Loud person dresses outlandishly. Physical attractiveness influences favourability. Verbal communications; topics, tone, accent, and make judgments based on input Non-verbal communications; eye contact, facial expressions, body movements, and posture are all deciphered by perceiver in an attempt to form an impression of the target. Intentions of the target are inferred by the perceiver. www.notesolution.com
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