MHR 405 Chapter Notes - Chapter 11: Royal Canadian Mounted Police, William Wrigley Jr., Alternative Dispute Resolution
13 Apr 2011
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Document Summary
Interpersonal conflict: dynamic process that occurs between two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals. Conflict and emotion: behavioural component of emotion: includes the verbal/nonverbal messages we express when we communicate, nonverbal facial expressions, voice, gestures, often a mismatch between verbal and nonverbal messages. 3 interpersonal conflicts: task, relationship, and process conflict: relationship (affective) conflict: interpersonal incompatibilities that typically include feelings of anger, tension and friction. Low levels of relationship conflict that slightly rose as their deadlines got closer. moderate levels of task conflict at midpoint of group interaction: according to tjosvold, we need to integrate our reason/emotion as well as task and relationship issues in order to effectively deal with important interpersonal conflicts effectively. Organizational manifestations of conflict (p316: different forms of manifested conflict interorganizational, intergroup, intragroup, interpersonal conflict, interorganizational conflict: conflict that occurs between two or more org.
