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MHR 405 (330)
Chapter 6


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Human Resources
MHR 405
George Baranyai

MHR 405 Ch.6 Notes The importance of effective interpersonal and organization-wide communication: Communication process by which info is exchanged bw a send and a receiver with the goal of reaching mutual understanding, includes verbal, nonverbal, and written communication -effective management of organizational behaviour requires that companies help their managers and supervisors to become more effective communicators Communication process model: -main components r sender, receiver, channel for transmission, barriers, + feedback loop sender person originating the message -forms the message in hisher mind and then encodes it into a message that can be transmitted (be encoded in words, gestures, pics, sounds, etc.) receiver person receiving the message -must receive message, then decodeunderstand message trying not to let barriers, like perceptual filters or the status of the sender, distort the decoding Message contains the thoughts and feelings that the communicator intends to evoke in the receiver, 2 primary components: 1. thought or conceptual component content of message, the words, ideas, symbols, and concepts chosen to relay the message 2. feeling or emotional component effect of message, from intensity, force, and sometimes the gestures (in face-2-face situation) of the communicator, gives message its full meaning Feedback any info that ppl receive about their behaviour or performance, its effect on others, or comparison to a standard or expectation, occurs when the receiver gives communicator with verbalnonverbal response to message, then the original sender becomes the receiver and receiver becomes the sender -basically a 2-way transaction meaning each person communicating becomes sender and receiver at 1 point Nonverbal Communication: Nonverbal communication all elements of communication that dont involve words, includes tone of voice, pitch, loudness, body language, gestures, and laughs, 4 dimensions: 1. kinesis study of body movements, include posture, its culturally bound and there r no gestures that r interpreted in the same way in all cultures, like stress can be tight fist or rubbing of temples 2. facial and eye behaviour used to sense others emotional states, skill thats central to effective interpersonal communication and also forms part of what is described as emotional intelligence (EI) (the ability to recognize and manage emotion in 1self and in others), 6 universal facial expressions: happiness, fear, sadness, surprise, anger, and disgust, eye contact and other facial expressions www.notesolution.com
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