MHR 405 Chapter Notes - Chapter 4: Emotional Labor, Job Satisfaction, Display Rules

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Robin Church

Document Summary

Emotions physiological, behavioural, and psychological episodes experienced toward an object, person, or event that create a state of readiness. Differs from moods, which are not directed toward anything in particular and last longer. All emotions have two common features: emotions generate a global evaluation (called core affect) that something is positive or negative, all emotions produce some level of activation; they generate some level of energy within us. Attitudes cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object, or event (called an attitude object) Attitudes are judgments whereas emotions are experiences. Experts believed attitudes could be understood by three cognitive components which are: Beliefs established perceptions about the attitude object what you believe to be true. Perceived facts acquired from experience and other forms of learning. Feelings these represent your conscious positive or negative evaluations of the attitude object. Behavioral intentions - represent your motivation to engage in a particular behavior regarding the attitude object.