Interpersonal and Organization-Wide Communication
Communication: The process by which information is exchanged between a sender and a receiver with
the goal of reaching a mutual understanding.
Message: The thoughts and feeling the communicator is attempting to elicit in the receiver
Feedback: Any information that people receive about their behaviour or performance, its effect on
others, or comparison to a standard or expectation.
Nonverbal communication: All elements of communication that do not involve words
Other non verbal cues: 55%
Four Dimensions of Nonverbal Communication
Kinesics: Study of body movements
Facial and eye behaviour: Face is a rich source of nonverbal communication. Universal facial
expressions (happiness, fear, sadness, surprise, anger, disgust.
Speech Variations (Paralanguage): Pitch, loudness, tone, duration, laughing, crying. People
sometimes mistake bad things about people because of the way a person talks.
Interpersonal Space (Proxemics): A person’s perception and use of interpersonal space,
including territorial space.
Emotional Intelligence (EQ): The ability to recognize and manage emotion in one’s self and others
Barriers to Communication: Factors that block significantly distort successful communication.
Perceptual Screens: A persons age. Gender, values, beliefs, past experiences, cultural influences
effect a person’s perception of them.
Language, Ambiguity, and Jargon: The use of different words with same meaning to other words
Status Differences and Filtering: A lower status employee doesn’t share his idea with a higher
status person because they are afraid.
Gender Differences in Communication: Men and women have different ways of communicating.
Cultural Differences: When people from a different culture communicate the receiver may
misinterpret it because of different culture.
Defensive communication Climate: They point fingers and use of controlling language. Low context Cultures: Cultures that use languages primarily to express thoughts, feelings an