MHR 405 Chapter 9: MHR405 Chapter 9.docx

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Kristyn Scott

Document Summary

Chapter 9 communicating in teams and organizations: communication refers to the process by which information is transmitted and understood by two or more people. We emphasize the word understood because transmitting the sender"s intended meaning is the essence of good communication: in addition to coordination, communication plays a central role in organizational learning. It is the means through which knowledge enters the organization and is distributed to employees: a third function of communication is decision making (getting the information for it, a fourth function is to change behavior. There are 4 main factors that influence the effectiveness of the encoding- decoding process: communication channel proficiency communication effectiveness improves when the sender and receiver are both motivated and able to communicate through the communication channels. Some people are better and more motivate through face-to-face conversations. Others are awkward in person but good at communicating using a smartphone. The communication is best when both parties enjoy using the selected comm.