Textbook Notes (367,974)
Canada (161,538)
MHR 405 (330)
Louis Pike (74)
Chapter

Conflict Management

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Department
Human Resources
Course
MHR 405
Professor
Louis Pike
Semester
Fall

Description
CONFLICTConflict the perception in an interdependent relationship of incompatible wishes goals attitudes emotions or behavioursInterpersonal Conflict a dynamic process that occurs between two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goalsCONFLICT AND EMOTIONSBehavioural Component of Emotion the verbal and nonverbal messages we express when we communicateMost emotional expression occurs nonverbally through facial expressions voice and gestures Incongruence between our verbal and nonverbal messages can be a conflict trigger Physiological Component of Emotion the bodily experience of emotionCognitive Component of Emotion the way our mind appraises or interprets emotionTASK RELATIONSHIP AND PERSONAL CONFLICTInterpersonal conflict divided into three categories o Relationship affective conflict Interpersonal incompatibilities typically including feelings of tension and friction o Task cognitive conflict differences in viewpoints and opinions pertaining to group task Research states that people behave differently when involved in task and relationship conflicts Values conflicts are those that arise out of opposing principles or ideals involved in carrying out a task and often need the help of a mediator or facilitator to get involved o Process Conflict controversy about aspects of how task accomplishment will proceed ORGANIZATIONAL MANIFESTATIONS OF CONFLICTConflict is manifested in different forms interorganizational intergroup intragroup and interpersonal Interorganizational is conflict between two or more organizations Competition company takeovers mergers etc increase interorganizational conflictIntergroup is conflict occurs between groups or departments Turf wars between managers us vs them lead to winlose outcomes and negative consequences like prejudice Intragroup occurs within a single group or team
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