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MHR 505 (27)

Ch#15 NOTES.docx

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Ryerson University
Human Resources
MHR 505
Genevieve Farrell

Chapter 15 Performance Management Feedback and RewardsLearning Objectives1 Compare relative to absolute methods for measuring performance Relative and Absolute Measurement Methods y relative judgement methods which ask a manager to compare and EEs performance with other EEs doing the same job y absolute judgement methods which are those that ask supervisors to compare each EEs performance to a performance standardRelative Measurement Methods y Most common type of relative judgement is called forced rankings y These are used when measures are required to decide on how to distribute a limited salary budget or bonuses y Forced ranking is the best way to identify highpotential EEs who should be given training promotions and financial incentives y FR is also a vital tool to identify the bottom performers who should be helped up or out y FR is also controversial bc stereotypes about older workers might come into playAbsolute Measurement Methods y Absolute methods compare all EEs doing a certain job to a set of predetermined factors y These factors fall into 3 categories traits behaviours or results outcomes that would be expected from a top performer 1 Traits When performance is evaluating a person traits such as dependability leadership or initiative rater are known to be unfair bc they give low rating 2 BehavioursWhen performance is measured by observing a persons bhvrs such as maintaining eyecontact or approaching a customer person being rated will perceive more fairness and feedback can help improve person on the jobBARS is used for this 3 OutcomesWhen performance is measured by observing a persons results or performance to a set of goals the process is seen far as the EE has control over the factors that influence the outcomesMBO mgt by objectives this is used to measure the outcomes and it will provide a clear direction as to a desired end or outcome2 Describe the strengths and weaknesses of trait behavioural and outcome performance measures Exhibit 151 Three Absolute Measurement MethodsMeasure Description Strengths Weaknesses Traits y Measure EE y Easy and cheap to y Subjective vague open characteristics such as develop and change to rater bias and errors attitude dependability y Often perceived as and initiative unfair y Rated on a graphic y Note useful for rating scale improvement planning y Usually includes an essay section Behaviours y Measures desired an y Objective based on y Timeconsuming and undesired bhvrs such observable bhvr complex to develop as Approaches a y Useful for giving y Does not include customer within 5 min feedback and outcome measures to of him and her entering improvement planning results the store y Perceived as fair y Rated according to written examples of bhvrs at various standards or according to learning goals
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