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MHR 523 (319)
Chapter 8

Human Resources Management Chapter 8

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Ryerson University
Human Resources
MHR 523
Kristyn Scott

CHAPTER 8 MHR ORIENTING EMPLOYEES -strategic approach to recruitment and retention of employees includes a well-integrated orientation program both BEFORE and AFTER hiring PURPOSE OF ORIENTATION PROGRAMS -Employee orientation (onboarding): a procedure for providing new employees with basic background information about the firm and the job; it can also reduce the number of workplace injuries, particularly for young workers -Essence of orientation: 1) introduce people to the culture 2) give them a common bond 3)teach the importance of teamwork in a workplace 4)provide the tools and information to be successful -socialization: the ongoing process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization -reality shock: the states that results from the discrepancy between what the new employee expects from his or her new job and the realities from it -effective orientation program involves discussing work-related goals with new employee to provide basis for early feedback and establish a foundation for ongoing performance management -online onboarding systems are being used to engage employees more quickly and accelerate employee performance CONTENT OF ORIENTATION PROGRAMS -Usually given the following: 1) handbook *disclaimers should be made to make clarifications 2)tour of company 3) explanation of job procedures, duties, and responsibilities 4) summary of training to be received 5) explanation of performance appraisal RESPONSIBILITY FOR ORIENTATION -a mentor or another employee may be assigned to new employees for the first few weeks SPECIAL ORIENTATION SITUATIONS 1) Diverse Workforce 2) Mergers and Acquisitions -a new company culture will evolve in the merged organization, and everyone will experience resocialization process www.notesolution.com 3) Union versus Non-union employees 4) Multi-location Organizations PROBLEMS WITH ORIENTATION PROGRAMS -too much information is provided in a short period of time -little or no orientation is provided -information provided is too broad -information provided is too detailed EVALUATION OF ORIENTATION PROGRAMS -evaluate whether they are providing timely, useful information to new employees in a cost-effective manner -3 approaches: 1) Employee reaction 2) Socialization effects 3) Cost/benefit analysis (comparing costs with benefits) EXECUTIVE INTEGRATION Key aspects: - identifying position specifications (particularly the ability to deal with and overcome jealousy) - providing realistic information to job candidates and providing support regarding reality shock -ZZZZ]L2 Z L]š[Z‰ŒÀ]}µZŒ }ŒšKl]L2}Œ2L]Ìš]}LošŒLZ]š]}LZ -announcing the hiring with enthusiasm -stressing the importance if listening as well as demonstrating competency, and promoting more time spent talking with the boss -assisting new executives who are balancing their work to change cultural norms while they thensekves are part of the culture itself THE TRAINING PROCESS -Training: the process of teaching employees the basic skills/competencies that they need to perform their jobs -training Æ skills and competencies needed to perform developmentÆ training of a long-term nature -it is important to treat training as a strategic investment in human capital -skills in greatest need of improvement are problem solving, communications, and teamwork -training can strengthen employee commitment www.notesolution.com TRAINING AND LEARNING -training effectiveness can be enhanced by identifying learning styles and personalizing the training accordingly 1) Provide the trainees with an overall picture of the material presented 2) Make sure that it is easy to transfer new skills and behaviours from the training site to the job site 3) Motivate the trainee 4) effectively prepare the trainee LEGAL ASPECTS OF TRAINING -under human rights and employment equity legislation, several aspects of employee training must be ZZZZÁ]šZLÇš}ÁŒšZ‰Œ}2ŒK[Z]K‰ š}LZ]2Lš2Œ}µ‰KKŒZ -negligent training: occurs when an employer fails to train adequately, and an employee subsequently harms a third party THE FIVE-STEP TRAINING PROCESS 1) Needs Analysis -identify the specific job performance skills needed, to analyze the skills and needs of the prospective trainees, and to develop specific, measurable knowledge and performance objectives 2) Instructional Design -the actual content of the training program is compiles and produced, including workbooks, exercises, and activities 3) Validation -šZZµ2Z[ŒÁ}Œl}µš}šZšŒ]L]L2‰Œ}2ŒKljŒZLš]L2]šš}small representative audience 4) Implementation 5) Evaluation STEP 1: TRAINING NEEDS ANALYSIS -2 main techniques: 1) Task analysis: a detailed study of a job to identify the skills and competencies it requires so that an appropriate training program can be instituted 2) Performance analysis: verifying that there is a performance deficiency and determining whether that deficiency should be rectified through training or through some other means (such as transferring the employee) TASK ANALYSIS: ASSESSING THE TRAINING NEEDS OF NEW EMPLOYEES -used for determining the training needs of employees who are new to their jobs TASK ANALYSIS RECORD FORM www.notesolution.com - }LZ}o]šZ]L}ŒKš]}LŒ2Œ]L2šZE}[ZŒ‹µ]ŒšZlZLZl]ooZ]L}ŒKšZš]ZZ‰ ]ooÇZo‰µo for determining training requirement 1) Column 1Æ task list: lists the main tasks and subtasks 2) Col
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