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Chapter 7

MHR 523 Chapter 7 Test Bank

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Human Resources
MHR 523
Ted Mock

c7Student 1 The process by which a new employee begins to understand and accept the values norms and beliefs held by others in an organization is known as A familiarizationB adaptationC socializationD orientation programsE participation 2 Properly done orientation programs can serve several purposes including all the following except A reducing employee turnoverB reducing employee errorsC improving job performanceD reducing employee anxietyE increasing the number of grievances 3 A proper and effective orientation program can A be done quickly and inexpensively when well plannedB reduce the need for corrective disciplineC only be done by the human resource departmentD reverse mistakes made in the recruiting and selection processesE be highly effective with even minimal organizational commitment and planning 4 The difference between what a person expects to findas for example in the workplaceand what one actually finds is referred to as A culture shockB cognitive dissonanceC orientation expectancy gapD the new employee syndromeE realistic experience syndrome 5 Proper orientation programs can A increase employee turnoverB develop clear job expectationsC increase a new employees level of cognitive dissonanceD cause increased grievances later onE cause a reduction in new employee morale and satisfaction 6 To inform new employees what the organization expects of them and what they can expect in return is a direct function of A the recruiting processB the orientation processC the selection processD the job analysis processE the interviewing process 7 A poor newemployee orientation program will A increase organizational stabilityB reduce employee anxietyC reduce labour grievancesD encourage employees to do things his or her own way and not to be bound by organizational normsE develop clearcut organizational expectations 8 Orientation programs often cover a number of topics including all of the following except A employee benefitsB job dutiesC job analysis issuesD organizational issuesE introduction to other employees 9 A good orientation program will A attempt to introduce new employees to all their colleagues on the first dayB start by immediately challenging a new employee with job demandsC emphasize the socialization of the new employee by discussing organizational norms and valuesD save the most relevant information about the company until the end of the employees first monthE avoid confusing employees with information on corporate culture and character 10 Approaches to evaluating the effectiveness of an orientation program include the following except A randomly interview new employees who have completed the programB administer a written test to all new employees on facts they have learned about the organizationC measure job satisfaction and work motivation after employees have been in their new rolesD conduct costbenefit studies on orientation activitiesE randomly select new employees and have them complete surveys 11 To be successful an employee orientation program must be designed to include A a followup procedureB cognitive dissonanceC an analysis of workforce demographicsD a mock disciplinary hearingE an informal dinner with coworkers 12 There is a trend towards on line orientation instruments the benefits of which are all the following except A compressed delivery timeB reduced workload for trainersC greater costeffectivenessD employees can do internet searches for more informationE ability to deliver to geographically dispersed workforces 13 Some reasons for Canadian firms to be concerned with training could include all the following except A the competitive need for flatter organizations with more selfgoverning workersB the desire of multiskilled employees to be evaluated and paid according to their competenciesC the constant and rising influx of new immigrants and the challenges of diversity managementD Rapidly changing information technologyE human rights legislation that requires training for all employees 14 Training refers to a planned effort by an organization A to prepare employees for future job responsibilitiesB to facilitate the learning of jobrelated behaviours for employees on their current jobsC to provide skills for employees in outplacement programsD to allow employees to change corporate cultureE to copy the competition
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