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MHR 733 (27)
Chapter 3

Chapter 3

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Human Resources
MHR 733
Rupa Banerjee

Chapter 3 Learning and MotivationWhat is LearningLearning the process of acquiring knowledge and skills and a change in individual behavior as a result of some experienceLearning occurs when one experiences a new way of acting thinking or feeling finds the new pattern gratifying or useful and incorporates it into the repertoire of behavioursWhat is Taught and What is LearnedWe dont always learn what is specifically taught to us eg Finance classWhat is taught but no learnedwasted effortWhat is both taught and learnedWhat is learned but not taughtfor better or for worseWhat Do Employees LearnPractical skillsjob specific skills knowledge technocal competenceIntrapersonal skillsproblem solving critical thinking alternative wor processes risk takingInterpersonal skillsinteractive skills such as communicating teamwork conflict resolutionOrganization cultural awarenesssocial normals of organizations company goals business operations expectations and prioritiesLearning Outcomes Learning outcomes can be classified according to five general categories according to Robert Gagne 1 Verbal Information facts knowledge principles and information or what is known as declarative knowledge 2 Intellectual skills learning of concepts rules and procedures and are sometimes referred to as procedural knowledge 3 Cognitive strategies application information and techniques and understanding how and when to use the infromtion 4 Motor skills involve coordination and execution of physical movements that involve the use of muscles eg Learning how to swim 5 Attitudes preferences and internal states associated with ones beliefs and feelings Attitudes are learned and can be changed considered the most difficult domain to influence through trainingTheories Covered in This Chapter 1 Learning Theories a Conditioning theory b Social learning theory c Adult learning theory 2 Theories of Motivation 3 Need theories a Maslows Need Hierarchy b Alderfers ERG theory 4 Process Theory of Motivation a Expectancy Theory b Goal Setting TheoryAct Theory Stages of LearningA theory developed by John Anderson which he calls Adaptive Character of Thought theoryDeclarative knowledge Knowledge compilation Procedural knowledgeLearning knowledge facts andIntegrating tasks into sequences toLearner has mastered the task and information simplify and streamline the task performance and they arePerformance is resource dependentPerformance becomes faster and automatic and habitual because all of the attention and more accurateThis stage can be performed with cognitive resources are required to relatively low attentionlearn the task Acquiring information of how to drive a When learning how to drive a car you You are able to divert your attention car are able to get into the car and begin to such as conversing with passengers or talking on the phone drive without having to carefully think about every single thing you must do
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