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Chapter 1

Chapter 1 Notes - Information Systems.docx

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Ryerson University
Information Technology Management
ITM 100
Deb Fels

Management Information systems Chapter 1: Information Systems in Global Business Today 1.1 What are an Information System and the role it plays? Information System: A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization Today’s service industries-finance, insurance, real estate, etc. Could not operate without information systems Businesses invest a lot in information systems to get these Six Strategic businesses Objective: (See Textbook Pg 10-12 for explanation of each) 1. Operational Excellence 2. New Products, Services & Business Models 3. Customer and Supplier Intimacy 4. Improved Decision Making 5. Competitive Advantage 6. Survivial Three Major Changes in the technology area are: 1. The emerging mobile digital platform 2. The growth of online software as a service (Saas) 3. The growth in Cloud Computing in which more business software runs over the Internet The Emerging Digital Firm: A digital firm is one in which nearly all of the organizations significant business relationships with customers, suppliers, and employees are digitally enabled and mediated. Core business processes are accomplished through digital networks spanning the entire organization or linking multiple organizations. Business Processes: Refer to the set of logically related task and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated. Benefits to digital firm  Intellectual property, Core Competencies and finical
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