ITM 100 Chapter Notes - Chapter 2: Chief Security Officer, Chief Privacy Officer, Collaborative Software

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Deb Fels

Document Summary

Chapter 2 - how businesses use information systems. The manner in which work is organized, coordinated, and focused to produce a valuable product or service. Every business is a collection of business processes. May be tied to functional area or be cross-functional. Businesses: can be seen as a collection of business processes. Business processes may be assets or liabilities. Information technology enhances business processes in two ways: Automating steps that were manual: enabling entirely new processes that are capable of transforming the businesses. Perform and record daily routine transactions necessary to conduct business. Allow managers to monitor status of operations and relations with external environment. Serve predefined, structured goals and decision making. Must pass acid test (atomicity, consistency, isolation, and durability) Support middle management with monitoring, controlling, decision making, administrative activities. Provide reports on firm"s current performance, based on data from tps. Provide answers to routine questions with predefined procedure for answering them.