ITM 100 Chapter Notes - Chapter 3: Product Differentiation, Switching Barriers, Canadian Airlines

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ITM 100 Full Course Notes
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ITM 100 Full Course Notes
Verified Note
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Document Summary

Chapter 3 - information systems, organizations, and strategy. Stable, formal social structure that takes resources from environment and processes them to produce outputs. A formal legal entity with internal rules and procedures, as well as a social structure. A collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through conflict and conflict resolution. Divergent viewpoints lead to political struggle, competition, and conflict. Encompasses set of assumptions that define goal and product. How and where it should be produced. For whom the products should be produced. May be powerful unifying force as well as restraint on change. Organizations and environments have a reciprocal relationship. Organizations are open to, and dependent on, the social and physical environment. Information systems can be instrument of environmental scanning, act as a lens. Technology that brings about sweeping change to businesses, industries, markets. Examples: personal computers, word processing software, the internet, the pagerank algorithm.