Chapter 4.docx

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Information Technology Management
ITM 102
Franklyn Prescod

Chapter 4 4.1 Ethics • Principles of right and wrong that individuals, acting as free moral agents, use to make choices to guide their behaviours • Failed ethical judgments by management have occurred across a broad spectrum of industries • Can result in legal repercussions A model for thinking about ethical, social, and political issues • Society as a calm pond • IT as a rock dropped in pond, creating ripples of new situations not covered by old rules • Social and political institutions cannot respond overnight to these ripples — it may take years to develop etiquette, expectations, laws • Requires understanding of ethics to make choices in legally gray areas Five moral dimensions of the information age • Information rights and obligations • Property rights and obligations • Accountability and control • System quality • Quality of life 4.2 Basic concepts: responsibility, accountability, and liability – Responsibility: Accepting the potential costs, duties, and obligations for your decisions – Accountability: Mechanisms for identifying responsible parties – Liability: Permits individuals to recover damages done to them – Due process: Laws are well known and understood, with an ability to appeal to higher authorities Candidate ethical principles 1. Golden Rule: Do unto others as you would have them do unto you 2. Immanuel Kant’s Categorical Imperative: If an action is not right for everyone to take, then it is not right for anyone 3. Descartes’ rule of change: If an action cannot be taken repeatedly, then it is not right to be taken at any time 4. Utilitarian Principle: Take the action that achieves the greatest value for all concerned 5. Risk Aversion Principle: Take the action that produces the least harm or incurs the least cost to all concerned 6. Ethical “no free lunch” rule: Assume that all tangible and intangible objects are owned by someone else, unless there is a specific declaration otherwise Ethical Analysis 1. Identify and clearly describe the facts 2. Define the conflict or dilemma, and identify the higher-order values involved 3. Identify the stakeholders 4. Identify the options that you can reasonably take 5. Identify the consequences of your options Professional Codes of Conduct • Promises by professionals to regulate themselves in the general interest of society • Promulgated by associations such as the – Canadian Medical Association (CMA), – Canadian Bar Association (CBA), – Canadian Information Processing Society (CIPS), and – Association of Computing Machinery (ACM) 4.3 Information rights: Privacy and freedom in the Internet Age – Privacy: Claim of individuals to be left alone, free from surveillance or interference from other individuals, organizations, or the state. – Personal Information Protection and Electronic Documents Act
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