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ITM 102 (295)
Chapter 1

Chapter 1 Key Terms.docx

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Department
Information Technology Management
Course
ITM 102
Professor
Rodney Umrah
Semester
Fall

Description
Chapter 1: • Business­driven information systems 20: Systems that are implemented to support a company's  competitive business strategy. • Business process 18: A standardized set of activities that accomplishes a specific task, such as  processing a customer's order. • Business­to­business (B2B) marketplace 15: An Internet­based service that brings together many  buyers and sellers. • Buyer power 14: High when buyers have many choices of whom to buy from and low when their  choices are few. • Chief information officer (CIO) 9: Responsible for (1) overseeing all uses of information systems  and (2) ensuring the strategic alignment of IT with business goals and objectives. • Chief knowledge officer (CKO) 11: Responsible for collecting, maintaining, and distributing the  organization's knowledge. • Chief privacy officer (CPO) 11: Responsible for ensuring the ethical and legal use of information  within an organization. • Chief security officer (CSO) 10: Responsible for ensuring the security of IT systems and  developing strategies and IT safeguards against attacks from hackers and viruses. • Chief technology officer (CTO) 10: Responsible for ensuring the throughput, speed, accuracy,  availability, and reliability of an organization's information technology. • Competitive advantage 13: A product or service that an organization's customers place a greater  value on than similar offerings from a competitor. • Data 7: Raw facts that describe the characteristics of an event. • Environmental scanning 14: The acquisition and analysis of events and trends in the environment  external to an organization. • First­mover advantage 13: An organization can significantly impact its market share by being first  to market with a competitive advantage. • Five Forces Model 14: Helps determine the relative competitive attractiveness of an industry. • Information 7: Data c
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