• Businessdriven information systems 20: Systems that are implemented to support a company's
competitive business strategy.
• Business process 18: A standardized set of activities that accomplishes a specific task, such as
processing a customer's order.
• Businesstobusiness (B2B) marketplace 15: An Internetbased service that brings together many
buyers and sellers.
• Buyer power 14: High when buyers have many choices of whom to buy from and low when their
choices are few.
• Chief information officer (CIO) 9: Responsible for (1) overseeing all uses of information systems
and (2) ensuring the strategic alignment of IT with business goals and objectives.
• Chief knowledge officer (CKO) 11: Responsible for collecting, maintaining, and distributing the
• Chief privacy officer (CPO) 11: Responsible for ensuring the ethical and legal use of information
within an organization.
• Chief security officer (CSO) 10: Responsible for ensuring the security of IT systems and
developing strategies and IT safeguards against attacks from hackers and viruses.
• Chief technology officer (CTO) 10: Responsible for ensuring the throughput, speed, accuracy,
availability, and reliability of an organization's information technology.
• Competitive advantage 13: A product or service that an organization's customers place a greater
value on than similar offerings from a competitor.
• Data 7: Raw facts that describe the characteristics of an event.
• Environmental scanning 14: The acquisition and analysis of events and trends in the environment
external to an organization.
• Firstmover advantage 13: An organization can significantly impact its market share by being first
to market with a competitive advantage.
• Five Forces Model 14: Helps determine the relative competitive attractiveness of an industry.
• Information 7: Data c