• Analytical Information: Encompasses all summarized or aggregated transactional data, and its
primary purpose is to support the performing of higherlevel analysis tasks.
• Artificial Intelligence: Simulates human intelligence, such as the ability to reason and learn.
• AsIs process models: Represent the current state of the operation that has been mapped, without
any specific improvements or changes to existing processes.
• Benchmarking: The process of continuously measuring system results, comparing those results to
optimal system performance (benchmark values), and identifying steps and procedures to improve
• Benchmarks: Baseline values the system seeks to attain.
• Businessfacing processes: Invisible to the external customer but essential to the effective
management of the business; include goal setting, daytoday planning, performance feedback,
rewards, and resource allocation.
• Business Intelligence: Applications and technologies that are used to gather, provide access to, and
analyze information to support people's decisionmaking efforts.
• Business Process: A standardized set of activities that accomplishes a specific task, such as
processing a customer's order.
• Business Process Improvement: Attempts to understand and measure a business process and make
performance improvements on that process accordingly.
• Business Process Management (BPM): Integrates all of an organization's business processes to
make individual processes more efficient.
• Business Process Model: A graphic description of a process showing the sequence of process
tasks, which is developed for a specific purpose and from a selected viewpoint.
• Business Process Modelling (mapping): The activity of creating a detailed flow chart, work flow
diagram, use case diagram, or process map of a work process showing its inputs, tasks, and
activities, in a structured sequence.
• Business Process ReEngineering (BPR): The analysis and redesign of workflow within and
• Consolidation: Involves the aggregation of information and features simple rollups to complex
groupings of interrelated information.
• Customerfacing Processes: The result in a product or service that is received by an organization's
external customer. • Decision Support System (DSS): Models data and information to support managers, analysts, and
other business professionals during the decisionmaking process for more analytical purposes.
• Digital Dashboards: Integrates information from multiple components and tailors the information
to individual preferences.
• Drilldown: Enables users to view details, and details of details, of information.
• Effectiveness IS Metrics: Measures the impact IS has on business processes and activities
including customer satisfaction, conversion rates, and sellthrough increases.
• Efficiency IS Metrics: Measures the performance of the IS itself such as throughput, speed, and