ITM 102 Chapter 9: Chapter 9.doc

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4 kinds of structural organization change enabled by it. The most common type of organizational change is automation. Automation is the first applications of info technology involved assisting employees with performing their tasks more efficiently and effectively. Rationalization of procedures- a deeper form of org change, one that follows quickly from early automation. Business process re-engineering a more powerful type of organizational change in which business processes are analyzed, simplified, and redesigned. Paradigm shift involves rethinking the nature of the business and the nature of the org. Work flow management is the process of streamlining business procedures so that documents can be moved easily and efficiently. Business process management enables organizations to manage incremental process changes that are required simultaneously in many areas of the business. Total quality management- to make the quality the responsibility of all people and functions within an org , holds that the achievement of quality control is an end in itself.

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