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Ryerson University
Information Technology Management
ITM 102
Vikraman Baskaran

Chapter 94 kinds of Structural Organization Change enabled by ITAutomationRationalizationReengineering Paradigm ShiftsThe most common type of organizational change is automation Automation is the first applications of info technology involved assisting employees with performing their tasks more efficiently and effectively Rationalization of Procedures a deeper form of org change one that follows quickly from early automationBusiness process reengineeringa more powerful type of organizational change in which business processes are analyzed simplified and redesigned Paradigm shift involves rethinking the nature of the business and the nature of the org Work flow management is the process of streamlining business procedures so that documents can be moved easily and efficiently Process ImprovementBusiness process management enables organizations to manage incremental process changes that are required simultaneously in many areas of the businessTotal Quality management to make the quality the responsibility of all people and functions within an orgholds that the achievement of quality control is an end in itselfSix sigma is a specific measure of quality representing 34 defects per million opportunitiesBenchmarking consists of setting strict standards for products services and other activities and then measuring performance against those standardsSystem development the activities that go into producing an info system solution to an organizational problem or opportunity Systems analysis is the analysis of the problem that the org will try to solve with an info system
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