Chapter 15.doc

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Information Technology Management
ITM 102
Vikraman Baskaran

Chapter 15 Data streams of raw facts representing events occurring in org or the physical env before they have been organized and arranged into a form that people can understand and useWisdomthe collective and individual experience of applying knowledge to the solution of problemsTacit knowledge knowledge residing in the minds of employees that has not been documented Explicit knowledge knowledge that has been documented Important Dimensions of KnowledgeKnowledge is a firm assetKnowledge has different formsKnowledge has a locationKnowledge is situational Organizational Learning organizations that learn then adjust their behaviour to reflect that learning by creating new business processes and by changing patterns of management decision making Knowledge Management refers to the set of business processes developed in an organization to create store transfer and apply knowledge Knowledge Management ChainKnowledge AcquisitionKnowledge StorageKnowledge DisseminationKnowledge ApplicationBuilding Organizational Management Capital Communities of Practice COPs are informal social networks of professionals and employee within and outside the firm who have similar work related activities and interestsTypes of Knowledge Management Systems
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