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Chapter 1-15

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Information Technology Management
ITM 102
Louis Pike

Chapter 1 Information Systems in Global Business Today y y y y Ecommerce and internet advertising are booming Old systems are being destroyingentirely new systems are taking their place Successful firms are those that learn how to use new technology Globalization Union of people businesses and governments at a global level How is this possible Internet Flattened world Emergence of Digital FirmBusiness relationships are digitally enabled Customers Suppliers EmployersBusiness Objectives y Operational Excellence businesses seek to improve the efficiency of their operations in order to achieve higher profitability IS stechnologies are some of the most important tools available to managers for achieving higher levels of efficiency and productivity in business operations Walmart New Products Services and Business Models IS s and technologies are a major enabling tool for firms to create new productsservices A business model describes how a company produces delivers and sells a product or service to create wealth Apple Inc Customer and Supplier Intimacy the more a business engages its suppliers the better the suppliers can provide critical inputs This lowers costs Nygard Improved Decision Making Businesses and managers never really have right information and the right time to make informed decisions they take chances and the poor outcomes raise costs and loose customers In the past decade IS s and technologies have made it possible for managers to use real time data from the marketplace when making decisions Digital Dashboard Competitive Advantage when business firms have one or more of the business objectives chances are they have already achieved competitive advantage Doing things better than your competitors charging less for superior products and responding to customers and suppliers in real time all add up to higher sales and higher profits that your competitors cannot match Toyoto IS help implement its TPS Toyoto Productions Systemproduce vehicles based on what customers have actually ordered Survival Business firms invest in IS and technologies because they are necessities of doing business These necessities are driven by industry level changes ATM machinesyy yyyInformation SystemsIS is a set of interrelated components that collectretrieve process store and distributeshare information to support decision making and control in an organization y Four activities in an IS produce the information that organizations need to make decisions control operations analyze problems and create new products or services Input captures or collects raw data from within the organization or from its external environment Processing converts this raw input into a meaningful form Output transfers the processed information to the people who will use it or to the activities for which it will be used Feedback output that is returned to appropriate members of the organization to help them evaluate or correct the input and processing stagesOrganizations y y y y y Senior Management makes longrange strategic decisions about products and services and ensures the financial performance of the firm Middle Management carries out the programs and plans of the senior management Operational Management is responsible for monitoring the daily activities of the business Complementary Assets are those assets required to derive value from a primary investment Technical Approach to IS emphasizes mathematically based models to study IS as well as the physical technology and formal capabilities of these systems Computer Science concerned with establishing theories of computability methods of computation and methods of efficient data storage and access Management Science emphasizes the development of models for decision making and management practices Operations Research focuses on mathematical techniques for optimizing selected parameters of organizations such as transportation inventory control and transaction costs Behavioural Approach concerned with behavioural issues that arise in the development and longterm maintenance of IS Issues such as strategic business integration design implementation utilization and management cannot be explored usefully with the models used in the technical approach Sociology study IS with an eye toward how groups and organizations shape the development of systems and also how systems affect individuals groups and organizations Psychology study IS with an interest in how human decision makers perceive and use formal information Economics study IS with an interest in understanding the production of digital good the dynamics of digital markets and understanding how new information systems change the control and cost structures within the firmyChapter 2Business Processes Collection of business activities How work is organized coordinated and focused to deliver a product to service IT and IS plays an important role in today s businesses Enables new business processes that are more efficient and effective
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