ITM 330 Chapter 7: ITM330 Chapter 7 Notes.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Peter Pille

Document Summary

A process model is a way to describe any abstract representation of a process (ex: flowcharts) A flowchart can be defined as any graphical representation of the movement or flow of concrete or abstract items materials, documents, logic, ect. It shows a process from the beginning to end. Process mapping (used interchangeably with flowcharting) specifically refers to the activities occurring within an existing business process. Process mapping develops an as is representation of the process, with a goal of exposing weaknesses that need to be addressed. Once a process mapping is made a gap analysis is performed which is an assessment of disparities between an organizations current situation and its long-term goals. Process boundaries define which activities are to be included in the process, and which are considered part of the environment external to the process. Process-mapping tools have evolved beyond simple symbols of flowcharting to high-quality graphical interfaces.