ITM 330 Chapter 3: ITM330 Chapter 3 Notes.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Peter Pille

Document Summary

Fitter snack (fs) is a company that makes healthy snack bars and does not have an integrated information system. They produce two snack bars: nrg-a (advanced energy bar) and nrg-b (body building protein bar) Each bar contains: vitamins and minerals, dry base mixture: oats, wheat germ, protein powder, and spices, wet base mixture: honey and canola oil, nrg-a contains carob chips and raisins, nrg-b contains hazelnuts and dates. These two areas operate separately from each other, breaking m/s into two function areas. Both areas send invoices to customers requesting the total balance within 30 days and offering a 2% discount if they pay within 10 days (2-10/net 30) Many of their sales order have problems, such as incorrect pricing, excessive calls to the customer for information, delays in processing orders, missed delivery dates, etc. These occur because fs has separate information systems throughout the company for three functional areas: sales order system, the warehouse system, and the accounting system.