ITM 410 Chapter Notes - Chapter 1: Workforce Productivity, Strategic Alliance, North American Free Trade Agreement

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Margaret Plaza

Document Summary

Operations management refers to the systematic design, direction and control of processes that transform inputs into services and products for internal and external customers. Operations and supply chain management across the organization. Operations managers are responsible for key decisions that affect the success of the organization (ex. chief operations officer, vp of manufacturing etc) Functions should be integrated and should pursue a common strategy. Historical evolution of operations and supply chain management. 3 landmark events from 20th century that defined the history of operations and scm (more on pg 4) A process can have its own set of objectives, involve a work flow that cuts across departmental boundaries and require resources from several departments. Figure 1. 2 shows how processes work in an organization. Inputs and outputs vary depending on the service or product provided (ex. on pg 5) Nested process is the concept of a process within a process. 2 major types of processes are: service, manufacturing.