ITM 410 Chapter Notes - Chapter 1: Computer-Aided Manufacturing, Colt New Service, Order Fulfillment

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Margaret Plaza

Document Summary

Operations management: the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external customers. Process: any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers. Operation: group of resources performing all or part of one or more processes. Supply chain: an interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers. Supply chain management: synchronization of a firm"s processes with those of its suppliers and customers to match the flow of materials, services and information with customer demand. Operations and supply chain management across the organization. Importance of coordination among the three mainline functions: operations, marketing, finance. Finance: generates resources, capital and funds from investors and sales of its goods and services in the market place.