Textbook Notes (381,007)
CA (168,313)
Ryerson (11,724)
ITM (869)
ITM 100 (124)
Ron Babin (33)
Chapter 1

Chapter 1

4 Pages
92 Views

Department
Information Technology Management
Course Code
ITM 100
Professor
Ron Babin

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Chapter 1 – IT for business and business and business professionals
Why IS matters
Knowledge work involves discover, analysis, transformation, synthesis, and
communication of data, information, and knowledge
What is an information system?
Information system (IS) is an organized collection of people, information, business
processes, and IT, designed to transform inputs into outputs, in order to achieve a goal
Input is items entered into a system to transform them into outputs (ex. Entering email
address into your contact list)
Process is a series of one or more steps used by a business to transform inputs into
outputs (ex. Save to contact database)
Output is the end result of a process (ex. Alphabetical list of friends and their contact
information)
Data is raw, unorganized facts (ex. People who might go to a trip during spring break)
Information is processed/organized/transformed data that are useful (ex. Confirmed list
of people going to trip during spring break)
Knowledge is information plus human experience and judgment (ex. If many people
agree on 1 location, you can get a discount on the trip)
IT is the physical parts such as hardware, software and connectivity that make up the IT
portion of an IS (ex. Website)
Business process is a collection of steps that interact with each other to transform inputs
into outputs to achieve a goal (function on website is included for your friends to rank the
trip locations in order of preference)
People have an interest in and an influence on the creation, implementation or operation
of an IS (comments on website by people about locations they like)
Decision is a choice made from one or more alternatives to follow or avoid some course
of action (number of votes received toward selecting a spring break location)
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Description
Chapter 1 – IT for business and business and business professionals Why IS matters • Knowledge work involves discover, analysis, transformation, synthesis, and communication of data, information, and knowledge What is an information system? • Information system (IS) is an organized collection of people, information, business processes, and IT, designed to transform inputs into outputs, in order to achieve a goal • Input is items entered into a system to transform them into outputs (ex. Entering email address into your contact list) • Process is a series of one or more steps used by a business to transform inputs into outputs (ex. Save to contact database) • Output is the end result of a process (ex. Alphabetical list of friends and their contact information) • Data is raw, unorganized facts (ex. People who might go to a trip during spring break) • Information is processed/organized/transformed data that are useful (ex. Confirmed list of people going to trip during spring break) • Knowledge is information plus human experience and judgment (ex. If many people agree on 1 location, you can get a discount on the trip) • IT is the physical parts such as hardware, software and connectivity that make up the IT portion of an IS (ex. Website) • Business process is a collection of steps that interact with each other to transform inputs into outputs to achieve a goal (function on website is included for your friends to rank the trip locations in order of preference) • People have an interest in and an influence on the creation, implementation or operation of an IS (comments on website by people about locations they like) • Decision is a choice made from one or more alternatives to follow or avoid some course of action (number of votes received toward selecting a spring break location) www.notesolution.com • Business value is a positive return on the investment of resources created through the effective and efficient integration of an organization’s people, information, IT and business processes (efficiently coordinated your friends to select a location for spring break and negotiate a group discount) The internet • Internet is an important part of our personal and business life • There are 3 reasons: communication, information and commerce • Communication generates business value by making it possible for knowledge-enabled professionals to share information both between themselves and with business partners • Internet does it by providing newsgroups, chat rooms, bulletin boards • Most widely used part of the internet is World Wide Web (www) • It is an internet software application that allows us to transfer text, images, audio and video • Commerce is the business value by being an opportunity for the buying and selling of goods • E-commerce is the use of information systems, technologies, and computer networks by individuals and organizations to create business value Business organizations and the business environment • When we refer to business, we mean any organization with 1 or more people who: o Decide on common goals to pursue o Work together to locate and organize resources o Create processes to achieve the desired goals
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