ITM 100 Chapter Notes - Chapter 1: Social Software, G Suite, Thomas Friedman

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Raymond Moss

Document Summary

E-commerce: business transaction done electronically through the internet. Apps delivered online as internet software (software as service) Business look into huge volumes of data from web traffic, social media content, machines (sensors) Mobile devices able to download lots of apps, they challenge laptops as platform for computing. Manager adopt online collab, social networking software improve coordination, collaboration, knowledge sharing. Google apps, microsoft windows sharepoint services, ibm lotus. Powerful data analytics and interactive dashboards give real time performance info to enhance decision making. Telepresence videoconferencing to reduce travel time and improve collaboration and decision making. Business use social media to deepen interactions with employees, customers and suppliers. They use blogs, wiki, email, texting, and messaging in online communities. Possible for people to work away from the traditional office. Value shift from products to solutions and experiences. Shift from internal sources to networks of suppliers and collaboration with customers.