ITM 100 Chapter Notes - Chapter 2: Chief Security Officer, E-Government, Telepresence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Raymond Moss

Document Summary

Transaction processing systems: systems that keep track of sales, receipts, cash deposit, payroll, credit decisions, flow of material. Business intelligence: contemporary term for data and software tools for organizing, analyzing, provide access to data to help managers + enterprise make better decisions. Management info systems: designates specific category of info systems serving middle management, give reports on current performance, info here used to monitor + control future performance. Decision support system: non-routine decision making, focus on problems that not predicted. Executive support systems: help senior management make decision that need judgement, evaluation, insight. Portal: info delivered to senior executives that uses web interface to present integrated personalized business content. Digital dashboard: displays single screen, graph and chart of key performance indicator for managing company. Enterprise applications: systems that span functional areas, focus on executing business processes across business firm, include all level of management.