ITM 102 Chapter 2: ITM102 - Chapter 2 (Textbook Notes)
5 Oct 2016
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Document Summary
Information systems make it possible for firms to manage all their information, make better decisions, and improve the execution of their business processes o. Business processes: the way in which work is organized, coordinated, and focused to produce a valuable product or service. They are a collection of activities required to produce a product or service. Supported by flows of material, information, and knowledge among the participants in the process. The performance of a business firm depends on how well its business processes are designed and coordinated o. Can be the source of a competitive strength if they enable the company to innovate or to execute better than its rivals. They can also be liabilities if they are based on outdated ways of working that impede organizational responsiveness and efficiency: many business processes are tied to a specific functional area.
