ITM 102 Chapter 5: ITM102 - Chapter 5 (Textbook Notes)
6 Oct 2016
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Document Summary
The shared technology resources that provide the platform for the firm"s specific information system applications. Includes investments in hardware, software, and services such as consulting, education, and training that are shared across the entire firm or across entire business units in the firm o. Computing platforms used to provide computing services that connect employees, customers, and suppliers into a coherent digital environment, including large mainframes, midrange computers, desktop and laptop computers, mobile handheld devices, and remote cloud computing services. Telecommunications services that provide data, voice, and video connectivity to employees, customers, and suppliers. Data management services that store and manage corporate data and provide capabilities for analyzing the data. Application software services, including online software services, that provide enterprise-wide capabilities such as enterprise resource planning, customer relationship management, supply chain management, and knowledge management systems that are shared by all business units.
