ITM 102 Chapter Notes - Chapter 2: Customer Retention, Social Business, E-Government
14 Oct 2016
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How information technology improves business processes (1) increasing efficiency of existing processes. Automating steps that were manual (ex. inventory management) (2) enabling entirely new processes that are capable of transforming the business. Change flow of information more people can access and share information (ex. online sales) Replace sequential steps with parallel steps (tasks that can be performed simultaneously) Eliminate delays in decision making (ex. automatic triggers) Types of information systems - systems for different management groups. Provide routine reports on firm"s current performance. Provide answers to routine questions with predefined procedure for answering them. Summarize and report on company"s basic operations using data supplied by. Transforms transaction-level data from inventory, production, and accounting into mis files that are used to provide managers with reports. Not flexible and have little analytical capability. Most mis use simple routines, such as summaries and comparisons, as opposed to sophisticated mathematical models or statistical techniques.
