Business orgainzation and business processes: business strategy: a broad-based formula for how business is going to compete, what its goals should be, and what plans and policies will be needed to carry out goals. Stakeholders and boundaries in the business environment: stakeholder: person or entity that has an interest in and influence on how business will function, external or internal relative to system. How businesses organize to create value: businesses possess structures that organize information, responsibility, and authority. Business process: business process: collection of activities that takes one or more kinds of input and creates an output (product or service) that is of value to customer. Process shown as input -> process -> output: hundreds of processes running business; linked together and interact with one another to achieve various goals. Sub-processes is one or more task that accomplish significant portion or stage of process. Igoe: method used in process mapping that illustrates inputs, guides, outputs, and enablers of process www. notesolution. com.