ITM 102 Chapter 5: Chapter 5

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ross Mc Naughton

Document Summary

Chapter 5: e-commerce: business processes + enabling tech. + human resources, integrated into a unique electronic/digital value chain, enable organization to execute business strategy. Build to order: allows manufacturers to directly solicit orders from customers and deliver products directly, rather than relying on global network of wholesalers and distributors/dealers as a way of bringing products to markets. E-business: broader use of internet tech. to reduce operating costs (ex. extending electronic supply chain to partners/suppliers) E-commerce: use of is, tech. , computer networks by individuals/organizations to carry out transactions (that involve buying/selling goods/services through the internet) in order to create/support creation of business value -no need for physical business presence. Online sales to government agencies, electronic tax payment. Physical product: shipment of item from central distribution point to buyer (end- consumer/ wholesaler/ another company) Requires off-line supply chain to handle sales, order processing, delivery. Digital product: consumers receive item directly over the internet or other computer network (itunes)