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Chapter 1

Chapter 1 Information Systems in Global Business Today.doc

Information Technology Management
Course Code
ITM 102
Vikraman Baskaran

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Chapter 1 Information Systems in Global Business Today
Vehicle order management system has helped reduce production time and the
cost of maintaining materials and finished cars in inventory , while increasing
customer service and satisfaction
Has created business processes and info systems that promote agility,
efficiency and quality
Order management system increases customer satisfaction, helps monitor
trends and forecast demand and production requirements more accurately
Role of Information Systems in Businesses Today
Cell phones, blackberry’s, I-phones, email and online conferencing has become
an essential tool for businesses
Social networking sites attract 70 and 30 million visitors a month, businesses
are starting to use this to connect to employees, customers and managers worldwide
E-commerce and internet are booming- internet advertising grows 25% each
MIS is a hot topic in business due to the continual change in technology,
management use of technology, and technology’s impact on business success
In technology area there are three interrelated changes: the emerging mobile
digital platform, growth of online software as a service and growth in cloud
Emerging mobile platform help improve management and achieve competitive
Globalization challenges and opportunities
Develop high-level skills through education and experience
Avoid markets for goods and services that can be produced offshore much less
Can shop in worldwide marketplace obtaining price and quality info
Info systems enable globalization
Extraordinary cost reduction
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The emerging digital firm
Digital firm: is one which nearly all of the org’s significant business
relationships with customers, suppliers, and employees are digitally enabled and
Core business processes: are accomplished through digital networks spanning
the entire org or linking multiple org
Respond more rapidly
More flexible global organization and mgmt
Strategic business objectives
Operational excellence
New products, services, and business models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Perspectives on Information Systems
Information Technology: consists of all the hardware and software that a firm needs
to use in order to achieve their business objectives
Information System: a set of interrelated components that collect, process, store and
distribute info to support decision making and control in an org
Information: data that has been shaped into a form that is useful to humans
Input: captures or collects raw data from within the org or from its external env
Processing: converts this raw input into a meaningful form
Output : transfers the processed info to the people who will use it or to the activities
for which it will be used
Information systems are an integral part of org
Senior mgmt- long range decisions about products and services and ensures financial
performance of firm
Middle mgmt- carries out the programs and plans of senior mgmt
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