ITM 102 Chapter : ITM CH 3.doc

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Vikraman Baskaran

Document Summary

Itm ch 3- information systems, organizations, and strategy. Information systems are developed by managers to serve the interests of the business firm. Interaction between info tech and org is complex and is influenced by mediating factors such as the org structure, business processes, politics, culture, surrounding env and mgmt decisions. An organization is a stable, formal social structure that takes resources from the env and processes them to produce outputs. An org is more stable then an informal group in terms of longevity and routineness. Are formal legal entities with internal rules and procedures that must abide by laws, are also social structures. Organization can also be a collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through conflict and conflict revolution. They are bureaucracies with clear cut divisions of labour and specialization. Business processes, organizational culture, organizational policies, surrounding environments, structure, goals, constituencies, and leadership styles.