ITM 102 Chapter Notes - Chapter 3: Product Differentiation, Loose Coupling, Sociotechnical System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Information systems and organizations influence one another. Developed by managers to serve the interests of the business firm. Interaction betweenn info tech and organizations is influenced by: organization"s structure, business processes, politics, culture, surrounding environment, management decisions. New info tech cannot be foreseen and have results that may/may not meet expectations. Some info system change the organizational balance of rights, privileges, obligations, responsibilities and feelings that have been established over a long period of time. Organizations become very efficient over time b/c of individuals develop routines (standard operating procedures) for producing goods/services: precise rules, procedures, and practices that have been developed to cope w/ virtually expected situations. Learn routines = become productive & efficient. Business firm = a collection of business processes. People have diff viewpoints about how resources, rewards, and punishments should be distributed: lead to political struggles for resources, competition, and conflict within every organization. Political resistance holds back organizational change -> especially development of info systems.