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Chapter 3

ITM 102 Chapter Notes - Chapter 3: Information System, Systems Analysis, Product Differentiation


Department
Information Technology Management
Course Code
ITM 102
Professor
Louis Pike
Chapter
3

Page:
of 5
Question 1
1 out of 1 points
The use of Internet technologies allows companies to more easily sustain
competitive advantage.
Answer
Selected
Answer:
Fals
e
Question 2
1 out of 1 points
Marie has developed a unique patented process to manufacture metal
picture frames. This unique process allows Marie to use less raw materials
and less labour than her competitors. Marie is utilizing which source of
competitive advantage?
Answer
Selected
Answer:
low-cost
leadership
Question 3
1 out of 1 points
Over the last decade, information systems have fundamentally altered the
economics of organizations and greatly increased the possibilities for
organizing work.
Answer
Selected
Answer:
Tru
e
Question 4
1 out of 1 points
Rogers Cable was the sole supplier of iPhones in Canada for two years, but
now Telus and Bell can market iPhones in Canada; this illustrates the
competitive force of ________.
Answer
Selected
Answer:
new market
entrants
Question 5
1 out of 1 points
The ________ model is used to describe the interaction of external forces
that affect an organization's strategy and ability to compete.
Answer
Selected
Answer:
competitive
forces
Question 6
1 out of 1 points
A global sales force can receive nearly instant price product information
updates using the Web or instructions from management sent by e-mail.
Answer
Selected
Answer:
Tru
e
Question 7
1 out of 1 points
Standard operating procedures are precise rules, procedures, and practices
that have been developed to cope with virtually all expected situations.
Answer
Selected
Answer:
Tru
e
Question 8
1 out of 1 points
Information systems and organizations influence one another.
Answer
Selected
Answer:
Tru
e
Question 9
1 out of 1 points
A virtual company
Answer
Selected
Answer:
uses the capabilities of other companies without being
physically tied to those companies.
Question 10
1 out of 1 points
In an efficient customer response system, digital answering systems are
used to monitor and respond to customer inquiries.
Answer
Selected
Answer:
Fals
e
Question 11
1 out of 1 points
Political resistance is one of the great difficulties of bringing about
organizational change.
Answer
Selected
Answer:
Tru
e
Question 12
1 out of 1 points
The four major types of competitive strategy are
Answer
Selected
Answer:
low-cost leadership; product differentiation; focus on market
niche; and customer and supplier intimacy.
Question 13
1 out of 1 points
Businesses are rapidly rebuilding some of their key business processes
based on Internet technology and making this technology a key component
of their IT infrastructures.
Answer
Selected
Answer:
Tru
e
Question 14
1 out of 1 points
The research on IT and business performance has found that the more
successfully a firm can align information technology with its ________, the
more profitable it will be.
Answer