ITM 102 Chapter Notes - Chapter 12: Balanced Scorecard, Mobile Web, Business Intelligence

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ITM Chapter 12- Enhancing Decision Making
Decision Making and Information Systems
Types of Decisions
Unstructured Decisions: Are those in which the decision maker must provide
judgement, evaluation, and insight to solve the problem
-Each of these decisions is novel, important, and non routine, there is no well
understood or agreed on procedure for making them
Structured Decisions: By contrast are repetitive and routine, and they involve a
definite procedure for handling them so they do not have to be treated each time as if
they were new
Semistructured: Many decisions have both types of decisions, where only part of the
problem has a clear cut answer provided by an accepted procedure
The Decision Making Process
1.Intelligence: Consists of discovering, identifying, and understanding the problems
occurring in the organization
2.Design: Involves identifying and exploring various solutions to the problem
3.Choice: Consists of choosing among solution alternatives
4.Implementation: Involves making the chosen alternative work and continuing to
monitor how well the solution is working
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Managers and Decision Making in the Real World
Managerial Roles
Classical Model of Management: It describes what managers do, and was largely
unquestioned for more than 70 years following the 1920s
Behavioural Models: State that the actual behaviour of managers appears to be less
systematic, more informal, less reflective, more reactive, and less well organized than
the classic model would have us believe
Managerial Roles: Expectations of the activities that managers should perform in an
organization
-These managerial roles fall into three categories: interpersonal, informational, and
decisional
Interpersonal Roles: Managers act as figureheads for the organization when they
represent their companies to the outside world and perform symbolic duties
Informational Roles: Managers act as the nerve centres of their organizations,
receiving the most concrete, up-to-date information and redistributing it to those who
need to be aware of it
Decisional Roles: Managers act as entrepreneurs by initiating new kinds of activities;
they handle disturbances arising in the organization; they allocate resources to staff
members who need them; and they negotiate conflicts and meditate between conflicting
groups
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