ITM 102 Chapter Notes - Chapter 4: Enterprise Resource Planning, Human Resource Management, Application Service Provider

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Chapter 4 - Enterprise Systems
Building and Understanding of the Value Chain
-The value chain is a connected series of activities, each of which adds value or sup-
ports the addition of value to the firm’s good or services.
-Five core components:
-Inbound Logistics
-the receiving, warehousing, and inventory control of raw materials re-
quired to create a product or service.
-Operations
-the value-creating and often proprietary activities that transform the raw
inputs into the final product.
-Outbound Logistics
-the activities required to get the finished product to the customer, includ-
ing packaging, warehousing, and order fulfillment.
-Marketing and Sales
-all activities associated with getting buyers to purchase the product, in-
cluding working with distributors, retailers or online channels, marketing,
advertising, and pricing.
-Service Activities
-those that maintain and enhance the product’s value, including customer
support, repair services, and warranty and recall.
-Primary activities directly related to the production and distribution of the organization’s
products and services.
-Support activities are value chain activities that an organization conducts to support
the creation of business value by the primary activities.
-Firm infrastructure (administration)
-Technology development
-Human resource management
-Procurement
Information Systems that Support Business Activities
-Functional information systems
-focus on the activities of the functional department to improve its efficiency and
effectiveness.
-accounting, marketing, human resources, financial, manufacturing IS
-Workflow management systems
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Chapter 4 - Enterprise Systems
-represents the steps, organizational resources, input and output data, and tools
needed to complete a business process.
-supports activities that several departments of the organization may carry out.
-benefits include less misplaced or stalled work, managers can focus more time
on business decision rather than on tracking work, more analysis and tighter
control of the processes.
-Business rule is a statement that defines or constrains some aspect of the busi-
ness.
-Transaction processing systems
-transaction is an exchange of goods or services between two or more parties
that creates a relationship between the parties.
-enables transaction activities and capture the key data created by the transac-
tion.
-ACID: Atomicity, Consistency, Isolation, Durability
-ACID allow organizations to create systems that can handle large numbers of
simultaneous transactions.
-Management information and document management systems
-Periodic reports include financial statements or monthly sales reports.
-Exception reports monitor when and why exceptions occur of key values, de-
fined as critical to the operation.
-Demand reports are generated based on user requests.
-Executive information systems (EIS) designed to provide summary information
about business performance to those making high-level strategic decisions.
-Document management systems when organizations begin to recognize data
management needs that revolve around business documents.
-Knowledge management systems
-Explicit knowledge includes anything that can be written down, stored, and codi-
fied.
-Tacit knowledge includes the know-how that people have through learning and
experience.
-Groupware: Communication tools, conferencing tools, collaborative manage-
ment tools.
-Decision support systems
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Document Summary

The value chain is a connected series of activities, each of which adds value or sup- ports the addition of value to the firm"s good or services. The receiving, warehousing, and inventory control of raw materials re- quired to create a product or service. The value-creating and often proprietary activities that transform the raw inputs into the final product. The activities required to get the finished product to the customer, includ- ing packaging, warehousing, and order fulfillment. All activities associated with getting buyers to purchase the product, in- cluding working with distributors, retailers or online channels, marketing, advertising, and pricing. Those that maintain and enhance the product"s value, including customer support, repair services, and warranty and recall. Primary activities directly related to the production and distribution of the organization"s products and services. Support activities are value chain activities that an organization conducts to support the creation of business value by the primary activities.

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