ITM 330 Chapter Notes - Chapter 1: Imagine This, Barcode, Safety Stock

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Selcuk Savas

Document Summary

Enterprise resource planning (erp): systems are core software programs used by companies to integrate and coordinate information in every area of business. Integrates tasks relates to sales, marketing, manufacturing, logistics ,accounting, and staffing. Business process: is a collection of activities that takes one or more kinds of inputs and creates outputs that has value to the customer. Functional area of operations: are broad categories of business activities. Business function: activities specific to that functional area of operations. Financial accounting of payments from customers and to suppliers. The different between business function and business process. If a customers mobile phone is damageded furing shipment. Business process: input: input return of receipt, process prices repair in , output return. A successful customer interaction is one in which a customer is not required to interact separately with each business function involved with the process. Integrated information systems : information systems that are designed so functional area share data.