ITM 410 Chapter Notes - Chapter 3: Small Batch Whiskey, Back Office, Activity-Based Costing

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Process strategy: the pattern of decisions made in managing processes so that they will achieve their competitive priorities. Process decisions should further a company"s long-term competitive goals. Four basic profess decisions: process structure (including layout, customer involvement, resource flexibility, capital intensity. Two basic change strategies for analyzing and modifying processes: process reengineering, process involvement. Three principles concerning process strategy: make choices that fit the situation and make sense together, match key process characteristics and has a close strategic fit. Individual processes are building blocks that eventually create the firm"s whole supply chain: need to see interfaces between processes, underscores need for cross functional coordination. Processes are found throughout the whole organization and not just in operations. Supply chain processes: business processes that have external customers or suppliers. Processes found in accounting finance, human resources, management information systems, marketing, etc. Eg of some business processes outside of operations: payroll, sales, help desks, activity based costing, credit management, etc.

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