ITM 410 Chapter Notes - Chapter Chapter 3: Capital Intensity, Garden Tool, Mass Customization

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Helen Chen

Document Summary

Pattern of decision made in managing processes so that they will achieve their competitive priorities. Guides various process decisions and in turn is guided by operations strateg(cid:455) a(cid:374)d the orga(cid:374)izatio(cid:374)"s to o(cid:271)tai(cid:374) the resour(cid:272)es (cid:374)e(cid:272)essar(cid:455) to support them. Basic change strategies for analyzing and modifying processes. Key to successful process decisions is to make choices that fit the situation and make sense together. An effective process is one that matches key process characteristics and has a close strategic fit. Individual processes are the building blocks that eventually create the fir(cid:373)"s (cid:449)hole suppl(cid:455) (cid:272)hai(cid:374) Management must pay attention to the interfaces between processes. Dealing with these interfaces underscore the need for cross-functional coordination. Business processes that have external customers or suppliers. Should be documented and analyzed for improvement, examined for quality improvement and control, and assessed in terms of capacity and bottlenecks.